In line with the National Privacy Principles- Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Reminders and Recalls
Patients are offered this service for various follow up appointment eg: pap smears. If you don’t want to be on a recall system, please advise receptionist or nurse. The practice participates in national/state or territory reminder systems/registers (subject to informed patient consent)
We care about the quality of the service we provide. If you wish to make any suggestions or criticism please discuss them with your doctor or the reception staff. If you prefer you can contact the Health Services Commissioner on 1800 136 066 or (03) 8601 5200.
Clinic visits are bulkbilled for normal consultations on weekdays AND weekends. If you have a current health care card or pension card please present it to the receptionist along with your Medicare card when you arrive for each visit. TAC and workcover accounts are charged to the patient on the day if they have not yet received a claim number. Other services such as pre-employment and insurance medical do not have Medicare rebate and are charged and attract a GST charge.
Routine appointments are made every 10 minutes. If you feel you may require more time with the doctor please book a longer appointment. Longer consultations will be needed for medical reports, e.g. Pre- Employment Medical – Please check with the receptionist. Emergency cases are treated as quickly as possibly depending on the urgency. By running on an appointment system, we try to keep waiting time to a minimum, however, delays do occur from time to time and preference is given to those with appointments. If you are unable to attend your appointment, please call two hours prior to cancel, as a charge may apply for missed appointments.
All tests are examined by the referring doctor. However, you are advised to come in if you wish to discuss your results. The clinic will contact you if the doctor feels that the test results need further action. Patients should be seen by the doctor who ordered the test to ensure continuity of care.
If you call wanting to speak to a doctor, your call might not be taken straight away unless it is an emergency. The receptionist will usually take a message and the doctor will call you back as soon as possible.
After hours medical service is provided by My Home GP – phone number 1300 968 737